Firmware Image Check Failed: Error Code: -6 Invalid Firmware Image Uploaded

Objective

Firmware is a combination of software and hardware that has plan code and data stored on information technology. Upgrading the firmware on your device can provide enhanced security, new features, bug fixes, and performance upgrades.

Notation: Users may come across the fault message, "SW lawmaking file is over sized" or "Illegal software format" when attempting to upgrade the device to the latest version from a version prior to 1.3.5.

In guild to troubleshoot this mistake, you lot must upgrade to an intermediary firmware and upgrade to the latest boot lawmaking before upgrading to the latest firmware. Follow the steps outlined in this certificate for detailed instructions.

A related commodity on troubleshooting firmware upgrades can be accessed here.

The objective of this document is to show you how to upgrade the firmware on 300 and 500 Series Managed Switches, and how to troubleshoot the error messages.

Applicable Devices

• SF/SG 500 Series Managed Switches
• SF/SG 300 Series Managed Switches

In order to upgrade your device you demand to download a file, ofttimes referred to as an image, to your reckoner, and so transfer information technology to the device.

Step 1. Go to the Cisco Website and click the Menu tab.

Footstep 2. Select Back up & Downloads > Products & Downloads. Enter the name of the series that needs an upgrade. A drop-down bill of fare should announced. Scroll downwardly and choose the series and then the specific model you own.

Before upgrading to the latest version from a version prior to one.three.5, y'all first need to upgrade the device image to image version 1.3.5 or 1.3.7 and the latest boot file (1.4.0.x). After the device is upgraded to 1.3.5/i.3.vii and to the latest boot file (1.4.0.x), you can upgrade the device to version ane.4.

If you currently are upgrading from 1.3.5 or a newer version, you should exist able to skip to the last department of this article by clicking here.

Stride 3. To observe the different versions available, click Aggrandize All.

Step four. Employ the roll tab on the right side of the box. Click the caret symbol on the right if yous need to expand a list. Once the listing is expanded you lot can roll through the available firmware versions.

Pace v. Click on the Download icon. Take note of the name of the file and where this is saved. The default location is the Downloads folder on your computer.

Step half-dozen. If the file is a zip file, it will need to be extracted before the upgrade volition piece of work. If you practice not know how to extract zip files, click here for details.

Upgrading to an Intermediary Firmware

Step 1. Log in to the spider web configuration utility and choose Administration > File Management > Firmware Operations. Depending on your current version, Upgrade/Fill-in Firmware/Linguistic communication may be the third folder to open up.

Pace 2. The Upgrade/Backup Firmware/Language page opens.

Step 3. Click the via HTTP/HTTPS radio button in the Transfer Method field.

Step 4. Click the Upgrade radio button in the Salve Activeness field.

Footstep v. Click the Firmware Epitome radio button in the File Type field.

Footstep 6. In the File Name field, enter a file path or click Browse... to select the 1.3.5/1.3.7 firmware file that you downloaded from the Software page.

Note: The firmware file is an a .ros file blazon and can be found in the naught file that you downloaded.

Footstep 7. Click Apply.

A alert window appears:

Step 8. Click OK.

A progress bar appears for several minutes.

Step ix. Afterward the transfer completes, the progress bar disappears. Statistics and any errors from the transfer appear. If the transfer was successful, click the active image hyperlink, or navigate to Administration > File Direction > Active Image.

If the HTTP transfer fails, you may need to utilize a TFTP server. For instructions on how to use a TFTP server, click hither.

Footstep 10. From the Agile Paradigm After Reboot drib-downwards list, select the updated firmware version.

Step 11. Click Apply.

A success message appears and the Agile Prototype Version Number After Reboot field is updated.

Stride 12. Reboot the switch so that the firmware upgrade will take outcome. Navigate to Administration > Reboot, and so click the Reboot push.

Note: You can too power cycle the switch to reboot by disconnecting and reconnecting the power cord backside the switch.

Footstep 13. (Optional) Log in to the spider web configuration utility and choose Condition and Statistics > Arrangement Summary to view the Software Information in order to ostend the firmware version has upgraded.

Upgrading to the Latest Boot Code via TFTP

To upgrade the Boot Code you must use the TFTP transfer method. In order to use TFTP, the PC needs to have a TFTP server running on it. A gratuitous TFTP server can exist downloaded from: http://www.solarwinds.com/downloads/index.aspx

Note: The post-obit steps assume you are using SolarWinds TFTP Server. If y'all would similar a different explanation on using a TFTP server, click hither.

Step ane. Open the SolarWinds TFTP Server application. A message will appear indicating that the TFTP server has started.

Note: If you are using Windows Operating System, make sure TFTP or the Solartroubleshooting-additional-detailswinds TFTP awarding is immune for Inbound connections on your Windows firewall.  Otherwise the TFTP transfer will time-out (i.e. fail).

Stride 2. Place the latest Boot Code (.rfb) file in the TFTP Root directory (C:\TFTP-Root).

Notation: The Boot Code file is an RFB file type and tin can be found in the aught file that you downloaded.

Step 3. Log in to the web configuration utility and choose Assistants > File Direction > Firmware Operations. Depending on your electric current version, Upgrade/Backup Firmware/Language may be the 3rd folder to open up.

.

Step 4. The Upgrade/Backup Firmware/Language page opens.

Pace 5. Click the via TFTP radio button in the Transfer Method field.

Footstep six. Click the Upgrade radio button in the Save Action field.

Step 7. Click the Boot Code radio button in the File Type field.

Step 8. In the TFTP Server IP Address/Name field, enter the IP address of the calculator that opened the SolarWinds TFTP Server application in Footstep one.

Step 9. Enter the filename of the Boot Code (.rfb) file in the Source File Name field. For example, if the exact path to the file is C:\TFTP-Root\sx500_boot-14002.rfb, so enter sx500_boot-14002.rfb into the field.

Annotation: The source file must be in the TFTP Root directory in order for the TFTP transfer to work.

Step x. Click Apply.

A alert window appears.

Step eleven. Click OK.

A progress bar appears for several minutes.

After the transfer completes, the progress bar disappears. Statistics and any errors from the transfer appear.

Footstep 12. Click Washed.

Step xiii. Reboot the switch so that the Kicking upgrade volition take effect. Navigate to Administration > Reboot, and so click the Reboot button.

Notation: You tin can likewise power cycle the switch to reboot by disconnecting and reconnecting the power cord behind the switch.

Stride xiv. (Optional) Log into the spider web configuration utility and choose Status and Statistics > System Summary to view the Software Information in order to confirm the Boot Version has upgraded.

Step 15. Go on to the side by side section, Upgrading from Version ane.3.5 or Newer, in order to upgrade to the latest version.

Upgrading from Version 1.3.5 or Newer

Note: Ensure you take upgraded to the latest boot file before proceeding with this section. Refer to the previous department for more than information.

Pace i. Log in to the web configuration utility and choose Administration > File Management > Firmware Operations. Depending on your current version, Upgrade/Backup Firmware/Language may be the tertiary folder to open.

.

Step 2. The Upgrade/Backup Firmware/Language page opens.

Step three. Click the via HTTP/HTTPS radio button in the Transfer Method field.

Step 4. Click the Upgrade radio push in the Save Action field.

Step 5. Click the Firmware Image radio button in the File Type field.

Step vi. In the File Proper name field, enter a file path or click Browse... to select the latest firmware file that you downloaded from the Software page.

Note: The firmware file is an .ros file blazon and can be institute in the aught file that you downloaded.

Step seven. Click Apply.

A warning window appears.

Pace 8. Click OK.

A progress bar appears for several minutes.

Stride nine. Subsequently the transfer completes, the progress bar disappears. Statistics and any errors from the transfer announced. If the transfer was successful, click the active image hyperlink to open up the Active Paradigm page.

Step 10. From the Active Image After Reboot drop-down listing, select the latest firmware version.

Stride eleven. Click Apply.

A success message appears and the Active Image Version Number After Reboot field is updated.

Pace 12. Reboot the switch so that the firmware upgrade will take event. Navigate to Administration > Reboot, and and so click the Reboot push.

Note: You tin can likewise power bicycle the switch to reboot by disconnecting and reconnecting the power cord behind the switch.

Step thirteen. (Optional) Log in to the spider web configuration utility and cull Status and Statistics > Organization Summary to view the Software Information in order to confirm the firmware version has upgraded.

Revision History

Revision	Publish Engagement	Comments
one.0	eleven-Dec-2018	Initial Release

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Source: https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-small-business-300-series-managed-switches/smb5007-firmware-upgrade-troubleshooting-on-300-and-500-series-manag.html

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